Support for Enterprise Architect
Support services of SparxSystems CE
Our support team will help you with your questions and concerns about the tools in the SparxSystems CE Product Suite. Our offer covers the spectrum from E-mail support with our Tool Support to assistance with the installation of the tools through to individual questions in our Premium Support.
Tool Support
With our Tool Support, we offer you assistance by E-mail with technical questions about our Enterprise Architect, Pro Cloud Server and Prolaborate products. With the purchase of Enterprise Architect licences or the purchase of maintenance renewals, you are entitled to the following services for 12 months.
Included services:
Limited to E-mail support
Basic setup and configuration of Enterprise Architect and the associated tools
Providing a download for Enterprise Architect, Pro Cloud Server and Keystore for users with expired maintenance (only EA versions that were available during their active maintenance)
Questions about the interface of our tools and how to find certain functions/options
Basic troubleshooting of bugs and issues found in Enterprise Architect and surrounding tools. (This includes submitting a bug report to the head office if required)
Premium Support
Our Premium Support will answer your complex, individual enquiries about modelling. Experts from our team of trainers are also on hand to help you with special enquiries. In addition to our e-mail service, we offer you direct, practical support for optimum results with our screen sharing service.
Included services:
Direct access to our team of specialists with E-mail and screen sharing support.
User support for Enterprise Architect: Error analysis and design of workarounds in Enterprise Architect. Implementation of workarounds on a time and material basis.
Model check: Analysis and advice as part of model optimisation.
Customisation of individually developed components in the course of product upgrades.
Guaranteed response time within 4 hours during the business hours of SparxSystems Software GmbH in Austria.
€ 180,-
(per hour)
Installation Service Support
With our Installation Service Support, we assist you with the installation and configuration of Enterprise Architect, Pro Cloud Server and Prolaborate. Our screen sharing service guarantees you direct and efficient support.
Included Services:
Guided setup of Enterprise Architect, Pro Cloud Server and Prolaborate
Configuration of Keystore und Web EA
Set up and configuration of Pro Cloud Server / Prolaborate integrations
Migration of the current repository to a database, if required
Instructions for the future administration of the Pro Cloud Server
€ 1.800,-
(Flat rate)
